This Privacy Policy explains how Fynro Studios handles personal information when you visit our website, contact us, request a quote, subscribe to updates, or engage us for website, app, automation or AI assistant services. This notice is designed to reflect the transparency standards set out under the UK GDPR, the Data Protection Act 2018 and, where relevant, the Privacy and Electronic Communications Regulations (PECR).
In this notice, "we", "us" and "our" means Fynro Studios Ltd, the data controller for the personal information described on this page. Our registered address is 2 Frederick Street, Kings Cross, London WC1X 0ND, United Kingdom, and you can contact us through our contact page or by email at legal@fynro.co.uk.
Depending on how you use the site, we may collect your name, email address, phone number, company details, project information, messages you send to us, newsletter subscription details, and any other information you choose to provide through forms or direct communication.
We may also collect limited technical information automatically, such as device type, browser details, IP-related connection data, pages visited, referral paths, cookie preferences and basic interaction data needed to keep the website working, improve performance and understand how visitors use the site.
We use personal information to respond to enquiries, assess project fit, prepare proposals, manage client relationships, deliver services, process newsletter sign-ups, maintain website security, troubleshoot issues, improve our website and service experience, and keep records needed for legal, tax and business administration purposes.
If you ask us about a potential project, we may use the details you provide to understand requirements, plan delivery, estimate budget and timeline, and follow up about the services you requested. We do not needlessly use enquiry information for unrelated marketing.
Under the UK GDPR, our lawful bases may include taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, pursuing our legitimate interests in running and improving the business, and, where applicable, relying on consent, such as for certain cookie choices or marketing sign-ups.
When we rely on legitimate interests, we do so in a way that is proportionate and does not override your rights and freedoms. Where consent is used, you can withdraw it at any time, although this will not affect processing already carried out before withdrawal.
At present, the website only uses a strictly necessary cookie to remember whether a visitor accepted or rejected optional cookies. We do not currently set additional session, analytics or marketing cookies through the site code unless further tools are enabled. If optional analytics, performance or similar non-essential tools are added later, we aim to use them only after a visitor has given a clear positive choice to accept them, and visitors can reject non-essential cookies through the banner shown on the site.
We currently use Brevo as a communications and newsletter service provider to help transmit contact form messages and manage newsletter subscriptions. If you submit an enquiry through our forms or subscribe to updates, the personal information you provide may be processed through Brevo on our behalf for those purposes.
The website may also rely on other third-party services or technical providers, including hosting, embedded media, mapping tools, design assets, content delivery networks and analytics or performance services if enabled. Those providers may process technical data on our behalf or as independent controllers, depending on the service involved.
We only share personal information where there is a valid reason to do so, such as with service providers who support hosting, communications, forms, newsletter delivery, project delivery, payments, compliance or security. We may also share information where required by law or to establish, exercise or defend legal claims.
We keep personal information only for as long as it is reasonably needed for the purpose collected, including responding to enquiries, running projects, meeting legal obligations, resolving disputes and maintaining business records. Retention periods may vary depending on the type of information and the reason it was collected.
Where we use Brevo for communications or newsletter management, relevant contact data may be processed on systems hosted within the European Union. As the UK is outside the EU for data protection transfer purposes, we treat those arrangements as international transfers and aim to use providers and contractual safeguards recognised under UK data protection law where required.
Under UK data protection law, you may have rights including the right to be informed, access your data, request correction, request erasure, restrict processing, object to certain processing, request portability in some cases, and challenge decisions based solely on automated processing where those rules apply.
If you have subscribed to updates, you can also withdraw consent or unsubscribe from marketing communications at any time, either by using any unsubscribe option we provide in future emails or by contacting us directly.
If you want to exercise any of these rights, please contact us through our contact page. We may need to verify your identity before acting on a request.
If you are unhappy with how we handle personal information, you can also complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would still appreciate the chance to address your concerns first.
We usually collect personal information directly from you when you fill in forms, contact us, subscribe to updates or communicate with us about services. In some cases, we may also receive limited information from service providers, analytics tools, hosting partners, payment providers or publicly available business sources where relevant to an enquiry or project.
We do not currently use personal information for solely automated decision-making or profiling that produces legal effects or similarly significant effects on individuals. If that changes, this notice will be updated before that type of processing begins.
We may update this Privacy Policy from time to time to reflect changes in our services, suppliers, website features, legal obligations or the way we handle personal information. The latest version published on this page will apply from the date it is posted.
If we make material changes that affect how personal information is used, we will take reasonable steps to bring those changes to your attention before or when they take effect.